Due to strict health and safety regulations, we cannot accept returns of bottled water products once they have left our facilities. This policy aligns with SANBWA (South African National Bottled Water Association) standards and international bottled water industry guidelines to ensure the highest standards of hygiene, safety, and product integrity.
If you receive damaged or defective products, please contact us within 24 hours of delivery with photographic evidence of the sealed bottle/pack, and we will arrange for a replacement or refund where applicable.
Refunds or replacements are subject to investigation and approval based on SANBWA and quality assurance protocols to maintain compliance with food safety regulations.
Contact us at: info@virgilaqua.co.za
For full terms and conditions click here.