At Virgil, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website.
1. Information We Collect
We may collect the following types of personal information when you interact with our website:
Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you make a purchase/fill out a contact form.
Account Information: Login credentials if you create an account on our website.
Transaction Information: Order history, purchase details, and payment records.
Technical Information: IP address, browser type, operating system, and device information when you visit our site.
Usage Data: Pages visited, time spent on our site, and interactions with our content.
Cookies & Tracking Technologies: We use cookies and similar tools to enhance your browsing experience (see Section 6).
2. How We Use Your Information
We use your personal data to:
- Process and fulfil orders, including payments, shipping, and order confirmations.
- Provide customer support and respond to inquiries.
- Improve our website, products, and services based on user behaviour and feedback.
- Send promotional emails, special offers, and updates (you may opt out at any time).
- Prevent fraudulent transactions and enhance website security.
- Comply with legal and regulatory obligations.
3. How We Protect Your Information
We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and access restrictions. However, no online transmission is 100% secure, and we encourage you to take precautions when sharing personal information online.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
- Service Providers: Third-party partners who assist with payment processing, order fulfilment, and customer support.
- Legal Authorities: If required by law, court orders, or to protect our legal rights.
- Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to a new entity under the same privacy safeguards.
5. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information by contacting us.
- Opt out of marketing emails by using the “unsubscribe” link in our emails.
- Disable cookies via your browser settings (see Section 6).
- Request data portability or restriction of processing where applicable under law.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve site functionality and user experience.
- Track analytics and website performance.
- Personalize content and advertisements.
- You can manage your cookie preferences in your browser settings. Disabling cookies may affect site performance.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy
regularly.
10. Contact Us
For any questions or requests regarding this Privacy Policy, please contact us:
Email: info@virgilaqua.co.za.
By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.